Date Last Updated: 25 February 2026

Website: word2render.com

Company: Jaxmero OÜ, registration no. 17314576, registered address: Harju maakond, Tallinn, Kesklinna linnaosa, Endla tn 4, 10142, Estonia

Contact Email: support@word2render.com

This policy sets out how we collect, process and protect your personal data in accordance with the GDPR and applicable Estonian law.

1. Data We Collect

• Account Information: Email address, username, hashed password and registration timestamp.
• Transaction Records: Order numbers, amounts, currency, timestamps and payment confirmations (without storing card numbers).
• Prompt and Content Data: Your text or image prompts and any generated models, retained temporarily for delivery, moderation and customer support.
• Technical Data: IP address, device type, browser information, log files and metadata used for security, fraud prevention and analytics.
• Correspondence: Any communications you send us (emails, tickets, feedback, complaints).
• Cookie Information: Data collected by cookies and similar technologies (see the Cookie Policy).

2. Purpose of Processing and Legal Bases

• Performance of Contract: To create and manage accounts, process payments, generate and deliver content, and handle customer service.
• Legitimate Interests: To detect and prevent fraud, ensure compliance with content policies, improve and secure the Platform, and conduct analytics.
• Compliance with Legal Obligations: To meet accounting, tax and regulatory requirements and comply with lawful requests.
• Consent: For sending marketing or promotional emails and placing non-essential cookies. You may withdraw consent at any time.

3. Sharing Your Data

We share data only as necessary with:

• Payment Service Providers: To process transactions and refunds; card information is handled only by these providers.
• Hosting and IT Partners: To operate and secure our infrastructure.
• Analytics Providers: Aggregated, anonymised usage data may be shared if you accept analytics cookies.
• Content Moderation and Safety Tools: Automated systems may scan prompts and outputs to ensure compliance with prohibited-content rules.
• Authorities: Where legally required, or to report prohibited content (such as child exploitation or terrorism).

We do not sell personal data to advertisers or other third parties.

4. Security

We employ a range of technical and organisational measures — such as encryption, pseudonymisation, secure servers, access controls and regular security audits — to safeguard your personal data from unauthorised access or loss.

5. Retention

• Account Data: Stored while the account is active and up to three years after closure.
• Transaction Data: Kept for at least five years to comply with tax and accounting obligations.
• Prompt & Content Data: Retained only as long as necessary for service provision, moderation and legal compliance, then deleted or anonymised.
• Technical Logs: Maintained for up to 12 months for security monitoring.
• Cookie Data: Persistent cookies are retained for up to 12 months (see Cookie Policy for details).

6. Your Rights

You may request:

• Information about how we process your data;
• A copy of your personal data;
• Correction of inaccurate or incomplete data;
• Deletion under certain circumstances;
• Restriction of processing;
• Data portability;
• Objection to processing based on legitimate interests or direct marketing;
• Exclusion from automated decision-making that produces legal or similarly significant effects.

To exercise these rights, email support@word2render.com. We may require proof of identity and will respond within one month. You also have the right to lodge a complaint with a supervisory authority.

7. International Transfers

Should data be transferred outside the European Economic Area, we will ensure appropriate safeguards (e.g., Standard Contractual Clauses or adequacy decisions) are in place to protect your rights.

8. Updates

We may update this Privacy Policy to reflect legal or operational changes. New versions will be posted with an updated “Last Updated” date. Continued use after a change signals acceptance of the updated policy.

9. Contact for Privacy Matters

For queries or complaints regarding your personal data, please contact support@word2render.com.